Terms of service

PRE-ORDER POLICY

1. 20% PRE-ORDER DEPOSIT

When you place a pre-order with CineBox Canada, a 20% advance deposit of the product price is charged at the time the order is placed.

The remaining 80% balance, along with applicable taxes and shipping charges, will be charged before the item is shipped, generally approximately one week before we expect to receive or dispatch the product.

By placing a pre-order, you agree to pay the remaining balance when it becomes due.

2. ALLOCATION DATE & CANCELLATIONS

Each applicable pre-order product will have an Allocation Date mentioned on the product page.

You may cancel your pre-order on or before the Allocation Date.

Once the Allocation Date has passed, the pre-order is confirmed and cannot be cancelled.

This is because after the Allocation Date, CineBox Canada commits to purchasing your reserved copy from our distributor or supplier.

Please review the Allocation Date carefully before placing your pre-order.

3. RELEASE DATES

Release dates displayed on our website are based on information provided by studios, manufacturers, distributors, and suppliers.

All release dates are estimates and are subject to change without notice.

A delay or change in the release date does not cancel your pre-order and does not make a pre-order eligible for cancellation after the Allocation Date has passed.

Products may arrive before or after the listed release date depending on distributor processing, transportation, customs, and other circumstances outside our control.

4. PRODUCT ALLOCATION & AVAILABILITY

Pre-orders are subject to final availability and allocation from our distributors and suppliers.

While we make every effort to secure all pre-ordered copies, studios, manufacturers, or distributors may occasionally reduce or cancel allocations, particularly for limited editions, SteelBooks, collector's editions, and other limited-production releases.

If CineBox Canada is unable to fulfill your pre-order because our allocation has been reduced or cancelled, or because the product itself has been cancelled or discontinued, any amount paid for the affected item will be refunded.

5. PRE-ORDERS WITH MULTIPLE ITEMS

If your order contains multiple products with different release dates, the order will generally ship once all items in the order are available.

If you would like available items shipped separately, you may contact us to request a split shipment. Additional shipping charges may apply.

6. PAYMENT OF REMAINING BALANCE

The remaining pre-order balance must be paid before the product can be shipped.

If we are unable to successfully process or collect the remaining balance, we may contact you to update your payment method.

Failure to complete the remaining payment within the requested timeframe may result in cancellation of the pre-order and loss of the reserved allocation, subject to applicable law.

7. IMPORTED PRE-ORDERS

Some pre-orders offered by CineBox Canada are imported from international markets, including the United States, United Kingdom, Europe, and Australia.

Imported editions may differ from Canadian releases in terms of packaging, ratings logos, artwork, languages, subtitles, digital codes, included Blu-ray/DVD discs, and region compatibility.

Customers are responsible for reviewing the product description and edition details before placing an order.

8. BY PLACING A PRE-ORDER

By placing a pre-order with CineBox Canada, you acknowledge that:

  • A 20% deposit is charged when the pre-order is placed.

  • The remaining balance will be charged before shipping, generally around one week before we expect to receive or dispatch the product.

  • You may cancel the pre-order on or before the Allocation Date shown on the product page.

  • No cancellations will be accepted after the Allocation Date.

  • Release dates are estimates and may change.

  • A release-date delay does not provide a right to cancel after the Allocation Date.

  • Products are subject to final supplier allocation and availability.

  • If CineBox Canada is unable to fulfill the product due to a supplier allocation reduction, cancellation, or discontinuation, any amount paid for the affected item will be refunded.